Review: Katrina Lee’s The Legal Career

Katrina Lee’s new book on the business of law, The Legal Career: Knowing the Business, Thriving in Practice (West 2017), starts by exploring the design of a law-firm office. Lee points out that the law office can be seen as a microcosm of the legal industry: evolution, yes, but also persistent adherence to the old ways. … Continue reading Review: Katrina Lee’s The Legal Career

#InHouseTwitter

In-house counsel and anyone who works with them—such as, say, outside counsel—will be interested in the new hashtag, #InHouseTwitter, started this summer by @J_Dot_J. J.J.'s Twitter bio tells us she is an "employment/cyber-security lawyer, mom to a 2-boy wrecking crew, endorsed as 'not half bad.'" She has shared some pithy—sometimes salty—advice from her in-house perspective … Continue reading #InHouseTwitter

Loving your lawyer (part 1)

Last week once again America—or at least American lawyers—celebrated “Love Your Lawyer Day.” See also #loveyourlawyerday on Twitter. Beyond the marketing hype, there’s a good question: What makes people love their lawyers? The first answer is competence. A 2002 study of how the public perceives lawyers found the majority of consumer clients to be satisfied with their … Continue reading Loving your lawyer (part 1)

From “The Education of a Lawyer”

With bar results coming in from many states this week, it's an opportune moment to recommend resources for newly minted lawyers. One good resource is Gary Muldoon's book The Education of a Lawyer: Essential Skills and Uncommon Advice for Building a Successful Career. It has many good passages; here's an anecdote on being receptive to feedback. Muldoon recounts … Continue reading From “The Education of a Lawyer”

Categories of listening

Katrina Lee from Ohio State tweeted earlier this week: Focus on doing more empathetic #listening, < self-focused listening. Quick read fr #biglaw talent developmnt director. cc @ListenLikeaLwyr https://t.co/uwjkwIbScj — Katrina Lee (@katrinajunelee) September 20, 2016 The article referred to in her tweet is by  Jim Lovelace, Director of Talent Development at Pillsbury Winthrop Shaw Pittman LLP, and … Continue reading Categories of listening

A Day of Listening      

Thursday, September 15, 2016, will mark the International Day of Listening, an event envisioned and promoted by the International Listening Association. This Day of Listening has its own website with some excellent listening resources and ideas. For lawyers, law students, law professors, and legal professionals, I will highlight a few ideas for what to do … Continue reading A Day of Listening      

Resolution: Delight them

Delight your clients. That’s a good New Year’s Resolution for lawyers, right? It’s an entrenched, almost clichéd piece of general business advice. But should lawyers try to delight their clients? It seems like the answer should be “of course!!” But what does that even mean? A recent reference to delighting the client prompted this post, … Continue reading Resolution: Delight them

Listening until it hurts

Recently I tried a workout at Orangetheory. This is a relatively new exercise franchise offering intense one-hour workouts with running, rowing, lifting, and uncountable numbers of crunches. Everyone wears a heart monitor, and throughout the workout you can check out the monitor to see just how hard you and your heart are working—as well as … Continue reading Listening until it hurts

Two hemispheres of law practice

 Securities law and divorce law. Lawyers in these practice areas may not be from different planets, but they live in different “hemispheres,” according to sociological work being explored by Deborah Merritt at the Law School Café. Her first post is here and second post here. Merritt is revisiting the study Chicago Lawyers by sociologists John … Continue reading Two hemispheres of law practice

Listening and legal marketing

This blog is a place where not only lawyers but all legal professionals can come together around the topic of listening. Listening helps to bind us together in productive work—or hold us apart, when we listen poorly. Legal marketing professionals have a huge contribution to make here, as they really know deep in their bones the … Continue reading Listening and legal marketing