I grew up listening to Prince's music. Maybe I didn't understand some of the nuances at first, which is probably a good thing since I was 11 when 1999 came out. Later when I took on competitive cross-country and track, Prince was one of my go-to artists for training and race-day music. My Sony Walkman … Continue reading Listening to Prince
This week Attorney at Work re-published a "classic" (i.e. 2012) post by Gerry Riskin on "Five Things Lawyers Hate to Hear Clients Say." This post lays out some predictable, potentially recurring situations where communication is sensitive and can easily go awry. These situations certainly deal with classic challenges to lawyer-client relationships such as setting retainers, … Continue reading Anticipation = preparation
Sherry Turkle’s Reclaiming Conversation: The Power of Talk in a Digital Age has been on my reading list for a while now. I’m in the process of reading it and was stopped cold by something on page 54. Turkle is talking about “the flight from conversation.” The flight from conversation basically means kids these days—and … Continue reading Talking means making mistakes (and that’s okay)
A year ago I watched a barrage of #LMA15 tweets with interest. Dan Pink was the keynote speaker at the Legal Marketing Association's 2015 Annual Meeting. After a clip from Glengarry Glen Ross, he talked about "Attunement, Buoyancy, and Clarity" as the ABCs of selling. Starting especially with Pink's discussion of capital-A Attunement to the … Continue reading More on legal marketing and listening
Tennessee professor Michael Higdon has followed up his 2009 Kansas Law Review piece on nonverbal persuasion with a thoughtful new essay, "Oral Advocacy and Vocal Fry: The Unseemly, Sexist Side of Nonverbal Persuasion." If you're not familiar with vocal fry, check out this MSNBC video at minute 3:30 for an example drawn from law practice … Continue reading What do we hear when we hear vocal fry?
Listen Like a Lawyer is happy to bring you this guest post from a lawyer who wished to remain anonymous. E-mail is really my favorite way to communicate. It’s just so much better. You can figure out exactly what you want to say before you send. You have a record of what you said and … Continue reading Listening is for losers