Anticipation = preparation

This week Attorney at Work re-published a "classic" (i.e. 2012) post by Gerry Riskin on "Five Things Lawyers Hate to Hear Clients Say."  This post lays out some predictable, potentially recurring situations where communication is sensitive and can easily go awry. These situations certainly deal with classic challenges to lawyer-client relationships such as setting retainers, … Continue reading Anticipation = preparation

Talking means making mistakes (and that’s okay)

Sherry Turkle’s Reclaiming Conversation: The Power of Talk in a Digital Age has been on my reading list for a while now. I’m in the process of reading it and was stopped cold by something on page 54. Turkle is talking about “the flight from conversation.” The flight from conversation basically means kids these days—and … Continue reading Talking means making mistakes (and that’s okay)

What do we hear when we hear vocal fry?

Tennessee professor Michael Higdon has followed up his 2009 Kansas Law Review piece on nonverbal persuasion with a thoughtful new essay,   "Oral Advocacy and Vocal Fry: The Unseemly, Sexist Side of Nonverbal Persuasion." If you're not familiar with vocal fry, check out this MSNBC video at minute 3:30 for an example drawn from law practice … Continue reading What do we hear when we hear vocal fry?