Love your lawyer (part 2): Emotional labor of lawyers

Love Your Lawyer Day prompted the question: what makes clients love their lawyers? Client satisfaction is one way to gauge clients’ love. As addressed in an earlier post, client satisfaction depends on the lawyer’s competence and expertise. But client satisfaction is also intertwined with how the client experiences the process. The client’s desire for a satisfying … Continue reading Love your lawyer (part 2): Emotional labor of lawyers