Preparing to listen

Preparing to write means adopting some kind of routine or even a ritual: get coffee, gather some pads and paper, sit down at the computer, procrastinate a little bit online, and then get to it. Preparing to speak means making notes, practicing to a friendly audience, maybe putting on a lucky piece of jewelry or a … Continue reading Preparing to listen

Listening to punctuation

Thanks to Julie Schrager, counsel and legal writing coach at Schiff Hardin, for this guest post.  I have been desperately trying to find a way to write about exclamation points. I grew up in a time when they were reserved for exclamations: “Congratulations on winning that game!” or “That’s the reason he got that promotion!” Lynne … Continue reading Listening to punctuation

Kairos in 2017

Killing time has never been easier, with smartphone settings that feed constant data and the average smartphone user checking it 85 times a day. But what exactly is being killed? How do we describe these moments lost? One of the first books I read for this blog introduced me to the concepts of chronos and … Continue reading Kairos in 2017

Resolve to Use Your Device as a Tool—and to Resist Being Tooled by It

Listen Like a Lawyer is grateful to share this post by Jack Pringle, a partner at Adams & Reese in Columbia, SC. Jack is a litigator, appellate advocate, and information technology attorney. He publishes on Medium and LinkedIn. Introduction It’s that time of year: reflection and some soul-searching about what to do differently when we … Continue reading Resolve to Use Your Device as a Tool—and to Resist Being Tooled by It

Love your lawyer (part 2): Emotional labor of lawyers

Love Your Lawyer Day prompted the question: what makes clients love their lawyers? Client satisfaction is one way to gauge clients’ love. As addressed in an earlier post, client satisfaction depends on the lawyer’s competence and expertise. But client satisfaction is also intertwined with how the client experiences the process. The client’s desire for a satisfying … Continue reading Love your lawyer (part 2): Emotional labor of lawyers

Loving your lawyer (part 1)

Last week once again America—or at least American lawyers—celebrated “Love Your Lawyer Day.” See also #loveyourlawyerday on Twitter. Beyond the marketing hype, there’s a good question: What makes people love their lawyers? The first answer is competence. A 2002 study of how the public perceives lawyers found the majority of consumer clients to be satisfied with their … Continue reading Loving your lawyer (part 1)

Categories of listening

Katrina Lee from Ohio State tweeted earlier this week: Focus on doing more empathetic #listening, < self-focused listening. Quick read fr #biglaw talent developmnt director. cc @ListenLikeaLwyr https://t.co/uwjkwIbScj — Katrina Lee (@katrinajunelee) September 20, 2016 The article referred to in her tweet is by  Jim Lovelace, Director of Talent Development at Pillsbury Winthrop Shaw Pittman LLP, and … Continue reading Categories of listening

A Day of Listening      

Thursday, September 15, 2016, will mark the International Day of Listening, an event envisioned and promoted by the International Listening Association. This Day of Listening has its own website with some excellent listening resources and ideas. For lawyers, law students, law professors, and legal professionals, I will highlight a few ideas for what to do … Continue reading A Day of Listening      

More on flow and listening

Feeling "flow" means being fully immersed in a challenging task, with a sense of energy and enjoyment. Lawyers might find flow when they have enough skilled experience to know what they're doing and encounter a new challenge using their skills, as previously mentioned in this post. The founder of flow theory, Mihaly Csikszentmihalyi, created a … Continue reading More on flow and listening