What is a “unicorn skill”? It’s a skill that reasonably performing professionals in the field do not have, which is why they are just…reasonable. They can still do their job but are not “A” players. A unicorn skill is thus rarely found, and those who have it stand out as…unicorns.
I learned about the term “unicorn skill” from this article (quoting John Maeda’s Design in Tech report) claiming that for software designers, the unicorn skill is not coding (as traditionally thought) but good writing. Coders who are also great writers are unicorns:
A core skill of the interaction designer is imagining users (characters), motivations, actions, reactions, obstacles, successes, and a complete set of ‘what if’ scenarios. … These are the skills of a writer — all kinds of writers, but particularly fiction, screenwriting, and technical writing.
(This segment of the article is quoted from blogger Susan Stuart.)
The unicorn idea connects to a larger meme within the design community about unicorn designers, who—according to http://www.uxunicorn.com —can be described as follows:
Mythical user experience designer with an advanced and adaptive skill range. Outstanding skills in graphic design, rapid prototyping, front end development, user testing, technical specifications, marketing and branding. It does not have an opinion, it has a process, and will harmonize with any environment.
Unicorn designers are basically “supernatural beings” that may or may not exist, but that hiring managers want. They combine the best of technical skills with the best of soft skills:
It’s important to be able to receive and give feedback and have the necessary soft skills to work efficiently with others. Fortunately, with the understanding and expertise of different skill sets, unicorns should be able to develop deep empathy for the people they are working with.
Obviously there is some skepticism here about whether such a designer exists, or could exist.
If that’s a unicorn designer, then what’s a unicorn lawyer? It’s not that far off from the combination of advanced technical plus soft skills described above for designers and coders. Here’s a draft description, inspired by the above and tailored to the legal profession:
Mythical recent law grad with an advanced and adaptive legal skill set. Outstanding skills in client interviewing, case analysis, legal research and analysis, mediation, litigation, transaction, regulatory compliance, social justice, efficiency, people skills, client development, and pro bono. They do not have an opinion, they have a complete skill set, and will enhance the justice production and economic advantage of any firm or agency. They are also qualified to be a solo unicorn needing no further mentoring.
Skepticism about unicorns in design work reminded me of the skepticism within legal education: can a law school can really be expected to produce a practice-ready graduate immediately adaptable to literally any legal environment? Those who aspire to produce or to be unicorns embrace a perhaps radical faith in and dedication to their own professional development.
Assuming for the moment that producing / being a unicorn lawyer is a worthy quest, can we identify one single unicorn skill—a skill that is under-appreciated, not commonly found, and highly correlated with outstanding performance in the field?
After reading the claim that writing is the unicorn skill for designers, I posited on Twitter that legal writing might be the unicorn skill for lawyers:
Writing is also the “unicorn skill” of lawyering #legalwriting https://t.co/jjoUe6dm0h
— Jennifer Romig (@JenniferMRomig) March 14, 2017
That idea was instantaneously shot down, with multiple sources confirming that legal writing is necessary but not sufficient—at least not in law firms that need client business. Any skill that is expected as a baseline cannot be a unicorn skill. The skill identified as more unusual and more likely to be rewarded was rainmaking. And rainmaking can, of course, be defined in various degrees of formality:
billables, a*skissing, more billables, client development – if you can write, great, but it’s not necessary
— Lp (@steelerspensfn) March 14, 2017
Listening as the unicorn skill for lawyers?
Listening is not unrelated to client development and even “a**kissing.” So can we say effective listening might be a unicorn skill because it is not commonly practiced at the level of excellence and is highly correlated with overall excellence?
First, it’s important to acknowledge that in almost any lawyering that involves interpersonal interactions, listening should be practiced to at least an average level of competence. Lawyers have to listen to their clients to take the facts, and listen to their supervisors to take assignments, and listen to witnesses to take depositions and conduct witness examinations at trial.
But is listening commonly practiced at the level of excellence? That means picking up the wealth of verbal and nonverbal cues that intense listening can reveal. It means making people truly feel heard. It means hearing and processing what is not being said. It means recognizing the moment of opportunity to interrupt and show engagement, versus the moment to sit back in silence and let the speaker continue unabated. The judgment and skilled intuition needed for this type of listening is why it goes into good lawyering in a technical sense and good rainmaking in the social sense of being liked and trusted. Finding all these skills in one person (plus necessary but not sufficient skills like legal writing) makes for a great lawyer.
And—according to the hypothesis of listening as unicorn skill—you don’t see top lawyers who are not also really strong at listening. You might call it charisma, but listening is part of what these extra-effective professionals do so well, and that others don’t. They take in a lot of information efficiently in their conversations and remember it. When they repeat questions, it’s not because they missed something, but to see if the speaker answers differently or to refocus on a crucial area. They may follow up in writing with precision to pin down the recipients and preserve their “record” for later.
Even in settings not traditionally understood as emotionally charged, they help others feel heard, efficiently, because they subtly manage the conversation. That’s part of what makes for great rainmaking. They may gravitate toward and be promoted in jobs that reward personal networks and interpersonal skills, e.g. negotiation and business development. After interacting with a skilled listener, people may not identify listening as the exact reason they are impressed, but they walk away with a sense of confidence and trust, and a positive impression. Those without the same skills in listening are fine, average, reasonable, even very good—but not unicorns.
Although I’ve made the case for listening as a unicorn skill, I am genuinely interested in others’ opinions of what the unicorn skill for lawyers may be.
For example, Lucy Endel Bassli has gone in a completely different direction, arguing that a unicorn lawyer is someone who “likes process and seeks data.”
When we look across the profession, what skill is under-appreciated, not commonly performed at a high level, and signifying truly excellent performance in the field? Have you ever interacted with someone you consider to be a “unicorn lawyer”? If so, what led you to that conclusion?