Listening to internal and external clients

A friend recently sent me a nice compliment about the blog. She works in sales and marketing (not within the legal industry) and said she’s finding the listening skills discussed here very useful for communicating with both “internal and external customers.” The focus on “internal and external customers" (or clients) caught my particular attention. Of course … Continue reading Listening to internal and external clients

Listening 101 for law students

New law students file into their first law school class, take a seat, and mentally prepare themselves. The reading has been long and difficult. Now it’s time for class, where everyone can sit back and soak in the professor’s brilliance while all the confusion is clarified. Uh, no. The first reading assignments in law school … Continue reading Listening 101 for law students