Here’s a list of the best articles and blog posts Listen Like a Lawyer came across this year on listening, teamwork, and communication generally. The year 2016 has certainly been a challenging one for listening. And there have been quite a plethora of good articles. (Or is it “has been quite a plethora”? Never mind; this is not a legal writing blog.)
If you know of an excellent recent article or post that didn’t make this list, please let me know or recommend it in the comments.
Law-related
Jim Lovelace, Learning to Listen, ABA Law Practice Today
Eduardo Capalong, Client as Subject: Humanizing the Legal Curriculum, Clinical Law Review
Educating Tomorrow’s Lawyers, The Whole Lawyer and the Character Quotient (lead report from the Foundations for Practice survey)
Ann Sinsheimer & David Herring, Lawyers at Work: A Study of the Reading, Writing, and Communication Practices of Legal Professionals, Journal of the Legal Writing Institute
Michael Downey, A Customer Service Crash Course, National Law Journal
Jen Reynolds, Two Quick Takes on Cohen: Open-Minded Listening, Indisputably Dispute Resolution Blog (reviewing Jonathan Cohen, Open-Minded Listening, Charlotte Law Review)
John Balestreire, Connect with your Colleagues in Person, Above the Law
The Lawyer Whisperer, The Degradation of Our Professional Environment . . . and How to Win It Back
General interest
Charles Duhigg, What Google Learned from Its Quest to Build the Perfect Team, New York Times
Southern Poverty Law Center, Speak Up: Responding to Everyday Bigotry
Harvard Program on Negotiation, Negotiation Tips: Listening Skills for Dealing with Difficult People
Jonathan Mahler, I Muted the TV During the Debates. I Still Knew the Score., New York Times
Melissa Dahl, Empathy Is Nice, But It’s Not Exactly Necessary, New York Magazine
Rachel Feingtzieg, Before You Hit Send, Read This, Wall Street Journal; see also Rob Asghar, The Art of the Effective Business Email, Forbes
Jennifer Breheny Wallace, The Benefits of a Little Small Talk, Wall Street Journal
Kasia Wezowski, The Key to Negotiation is Reading People’s Faces, Harvard Business Review Blog
Jeff Haden, How to Be Truly Generous: 9 Things Genuinely Kind People Always Do, Medium
Core Jr., How to Recognize a Great Client, Core 77
Francesca Gino, Research: We Drop People Who Give Us Negative Feedback, Harvard Business Review Blog
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