This Thursday, I will be pleased to moderate a panel on productive communication between insurance adjusters and insurance defense counsel. Attorney Jeremy Richter of Webster Henry and claims adjuster Nikki DeWitt of Carolina Casualty Insurance Company will be the panelists at the event sponsored by the CLM’s Alabama chapter.

Our discussion will focus on how attorneys and claims adjusters can use listening and other communication skills to work together efficiently and effectively. Many of these assignments involve repeat players on both the adjuster and attorney side. What I’m most interested in hearing from Nikki and Jeremy is steps they recommend for establishing solid communication early, and maintaining effective communication in later cases. Effective listening is a major part of both goals, and Jeremy and Nikki will share their observations and some examples of how they use listening skills. This conversation will be customized to the claims adjuster-attorney relationship, but I expect some broadly applicable points as well.

Registration is open to CLM members and fellows here. I will follow up here on the blog after the panel.